Refund policy


All sales are final and non-refundable/non-returnable.


The following criteria must be met to qualify for an exchange:

  • Product is defective
  • Product must be unopened
  • Product must be in original packaging
  • Product must be unused
  • Product must not be damaged unless arrived damaged from carrier

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a credit.


To complete your exchange, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not do an exchange.


Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.


In order to return an order, you must contact us first at or through online chat and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid RMA.

You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs. All refunds are store credit only.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange.


Client is responsible for entering the correct shipping address for their order at the time of ordering.

Orders returned due to insufficient or incorrect address are the responsibility of the client and reshipping fees must be paid before the order can be reshipped.

Once an order has left the facility and shown delivered the order is complete and no warranties are due.

Transit time is not guaranteed by Elite Hair Care CANADA and all inquiries once the package has been shipped should be taken up with the carrier.


Once in receipt of the package client has 3 days to contact Elite Hair Care CANADA with damage or incorrect item claim. Photos and other info will be required to assist in processing the claim.


If you would like to contact us concerning any matter relating to this refund policy, you may send an email to


Updated 7/17/22